Building performant, user-first digital experiences with Next.js, React, and Tailwind. Blending code, design, and AI exploration.
Support Engineer with 6+ years in SaaS, APIs, SQL, and observability.
Strong in technical troubleshooting and developer-facing documentation.
Transitioning into software development: building web apps with Next.js, React & Supabase; exploring AI-driven workflows.
Developing web applications and digital solutions for international clients. Focus on Next.js, React, Vite, Supabase, and TypeScript, including SaaS dashboards, financial apps, and AI-driven features.
Resolved complex SaaS and API-related issues for B2B clients, using SQL and observability tools (Kibana, Grafana, Firebase). Led API documentation overhaul, collaborated with engineering teams, and contributed to automation initiatives.
Provided L2 support for financial APIs at CIP (Brazil’s Interbank Clearinghouse). Investigated incidents with PostgreSQL queries, monitored production logs, and maintained system reliability.
Delivered support for SAJ Tribunais, a justice automation system used nationwide. Reproduced complex bugs, wrote SQL queries across Oracle/DB2/SQL Server, and aligned engineering with end-users.
Provided L1 support for Novo SIGILO (retail automation). Investigated POS and tax integration issues, reproduced bugs in staging, and wrote DB2 scripts for operational adjustments.
Complete redesign of the API docs with VitePress + Vue 3; multilingual (pt-BR/en/es/fr), versioned, real REST examples and modern DX — projected to reduce API-related tickets by up to 90%.
Production-ready analytics dashboard for Counter-Strike 2 with GamersClub ingestion and a canonical data model; idempotent ETL with audit trail, responsive UI and rich charts.
Multilingual law-firm site built with Next.js 15 and Tailwind v4; premium UX, SEO/A11y baseline, subtle motion and a mobile-first layout.
Financial/admin system for bands: secure foundation (Postgres + RLS + pgsodium), idempotent REST API, document templates, and Google Calendar integration.
Recognized for excellence in client support with industry-leading metrics: First Reply SLA 95.6%, FCR 63.4%, and Ticket Reopening Rate 3.94%.
Awarded for outstanding support delivery: First Reply SLA 96.4%, FCR 65.3%, and Ticket Reopening Rate 2.14%.
Led the redesign of Involves Stage API documentation with multilingual support, real-world examples, and developer-focused content. Projected to reduce API-related tickets by up to 90%.
Foundations of software engineering, web development, databases and scripting.
6 semesters completed (not concluded).
Reading & Listening — CEFR C2
Core IT support, troubleshooting and systems.
Messaging APIs and developer tooling.
UX fundamentals and product thinking.
Agile principles and Scrum foundations.
DevOps mindset and agile practices.
Front-end (React, HTML/CSS), back-end (Python, Django), SQL, REST APIs, Git/GitHub, deployments.
Swift, Python fundamentals and software engineering basics.
Always interested in new opportunities, collaborations, and conversations about technology and design.